Software development manager with over 20 years experience designing, developing, and supporting information technology systems, applications, and products; with matrixed teams of on- and off-shore resources. Experienced delivering a variety of
• Applications (Desktop, Web, Client-server, Database, Workflow),
• Methodologies (Agile, RAD, RUP, PMBOK, Waterfall), and
• Business areas (CAD, Marketing, Entertainment, Finance, Legal, HR, IT)
Georgia Institute of Technology
• Masters of Science in Computer Science, minor in Human Factors (UX/UI)
• Masters of Science in Technology & Science Policy, thesis in Expert Forecasting
• Bachelor of Electrical Engineering, minor in Computer Engineering
Project Management Institute
• Certified Project Management Professional (PMP #185601) 2004 - 2008
Definition 6 Atlanta
Technical Account Director (2012), Technical Project Manager (2011)
Managed software development, networking, and marketing teams for deployment and support of multiple simultaneous unified marketing initiatives. As liason between client and agency, created statements of work, project scope, feature requirements, functional and technical specifications, and estimates based on business requirements for new products and product enhancements. Managed budget for 12-person on-shore & off-shore team. Provided architectural and technical guidance to software developers to ensure sound SDLC practice (Microsoft stack, Umbraco, iPhone, Android). Communicated project status, decisions and plans; facilitated risk and change management.
Relapse Atlanta
General Manager (2008 – 2011)
Implemented process and tools for booking, scheduling, and business development for performing arts theatre and night club. Built web presence with a site re-launch, online booking calendars, cross-promotions and advertising (PHP, HTML, Javascript, Wordpress, MS Office, Google Analytics and AdSense). Implemented social networking to cultivate fans and touring performers, including online profiles of shows & performers; Created rental rate schedule for rehearsal and performance spaces; Designed and built a small cinema to create a 4th performance space; Increased total number of live performances from under 32 to over 45 per month; Administered bookings & scheduling for performances, rehearsals, auditions, classes, and movie screenings.
Autodesk Atlanta
Software Development Project Manager (2006 – 2008)
Managed full software development lifecycle (SDLC) for commercial CAD products within the architectural engineering consulting division: requirements, specification, design, development, and release (5 product releases in 30 months); Performed as QA Lead, Technical Lead, Product Designer and/or Product Manager as needed (Quantity Takeoff, DWF TrueView)
• Managed technical resources in US and China: Designers, Developers, QA, and Team Leads (Visual Studio, .NET, C#, OOP)
• Project planning, control, and communication: Created and managed budgets, schedules, risk mitigation, staffing & work plans (MS Office, MS Project, Sharepoint, RUP)
• Led product requirement & design reviews, acceptance test planning, and change management
• Administered project plans tracking multiple features teams and up to 145 total resources (MS Project Server)
The Home Depot Atlanta Headquarters
Project Manager (2005)
Contract project manager (via Modus) for customer 'Pro Keytag' solution, tying Point-of-Sale, data warehouse, and CRM data mining systems, with a custom consumer-facing web site. Coordinated development between a third-party team (for web solution) with internal teams for ETL, DBA, and executive systems.
TSYS Loyalty Alpharetta
PMO Project Manager (2005)
Contract member of Program Management Office implementation team and IT project manager for customer-facing CRM credit card (banking) web sites
• Implemented tools and processes to support best practices IT management and governance: SDLC project plans, capacity planning, tollgates, PMO dashboard (MS Sharepoint, MS Project)
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Led design and review sessions with business and technical staff: proposal validation, requirements definition, project planning, and implementation (J2EE, JSP, ASP, AJAX, JBoss)
The Coca-Cola Company Atlanta & Singapore
Seventeen-year career in the information systems division (1986-2004)
Manager, Business Solutions Delivery (1998 – 2004)
Project management and software application development, implementation, and operation of multiple systems for Executive, Legal, Human Resources, and Global IT portfolios; documented client requirements, proposed alternative solutions, wrote project charters, created estimates and schedules, tracked progress & budget, hired & coached junior developers. Directed teams of up to nine employees and contract programmers
• Managed an IT department ($1M budget) for a custom e-mail infrastructure and office application suite used by 60,000 users in over 40 countries. Prioritized enhancement, support, and development efforts. SDLC experience on mainframe, midrange and PC platforms (Primavera, SQL Server, Oracle, Windows, MVS/TSO, CICS, AS/400; SMTP, X.400, X.500, LDAP, Active Directory)
• Member of technical team for a global security application (Websphere, J2EE, Struts)
• Created a variety of browser-accessible information systems, including a global headcount personnel tracking & reporting for 26,000 associates (PeopleSoft and SAP data, Oracle backend), various systems for workflow and issue tracking (Notes Domino, Java), and document management (OOP, Visual Studio, VB)
• Managed various application conversions to new technologies (Btrieve to Oracle, C to OO Visual Basic, C++ 16-bit to 32-bit, SMTP to Lotus Notes) and then transferred on-going maintenance to dedicated, centralized IT support teams to reduce net costs
• Customized and deployed commercial off-the-shelf software, including: CBT for 4000 employees (HTML, Flash) and a web-based news service (Factiva, IIS, SQL Server)
Principal, Information Services (1996 – 1998)
Systems Analyst and Developer supporting the Coca-Cola's world-wide migration to Lotus Notes: Designed and deployed various applications, tools, and infrastructure systems
Business Systems Account Manager, Global Marketing (1994 – 1996)
Information systems project management, business process improvement, and technology consulting for the Global Marketing Division, performing the liaison role to the IT service organization. Developed a financial project tracking and rolling estimates system used to track $350 million in annual marketing expenditures
Information Technology Analyst, Global Marketing (1992 – 1993)
Information technology support for Coca-Cola Marketing. Technology research, analysis, and recommendation. Design and rapid application development of a variety of small projects for business process automation and telecommunication, e.g., several graphical database applications to track budgets, work flow, competitive research, and advertising. Experience in cross-platform digital video for proofing TV advertising; implementing wide area networks for digital video distribution; and executive “hand-holding” for remote computing.
Senior End-User Consultant (1989 – 1992)
Member of team that created a custom Executive Information System (EIS) for Coca-Cola USA (CCUSA). Developed reports and reporting systems for a variety of internal and external business information as well as for technical information about the EIS itself. Integration of mainframe, PC, and network applications to provide executives with information on key business indicators throughout the day. Successfully downsized to run on a Netware LAN, reducing costs by over 85% while increasing performance, availability, and reliability.
End-User Specialist (1986 – 1989)
Hardware and Software support and consulting for end users in popular PC products for CCUSA. Supervised two technicians responsible for the hardware maintenance of 700 PCs. Assorted support including product evaluations, application development and customization, installation and training. Developed several financial reporting & tracking applications using single-user database tools and scripted spreadsheets. Training, purchasing, installation, customization. Implementation of a networked database package for the micro department: incorporated existing micro and mainframe records, tying together inventory, purchasing, and maintenance into one integrated package.
Scientific Atlanta (now Cisco), Atlanta
Project Engineer (1985 – 1986)
Responsible for the configuration, integration, test and delivery of $3.2 million of domestic & foreign satellite earth stations. System design, layout, implementation, and installation. Managed and approved purchasing, scheduling and budgeting. Integrated a wide spectrum of communications equipment including C and Lu-band microwave, SCPC telephone, FM radio, and TV station video. Supported engineers in-field and in-house.
GTE Laboratories (now Verizon), Boston
Research Assistant (1984)
Intern for telephone telecom research for wafer-scale private branch exhange prototypes, performing research and design for a VLSI PBX Tl interface under own direction. Prototyped and evaluated various designs in TTL; final optimized design was demonstrated in CMOS test chip.
Georgia Institute of Technology Atlanta
Teaching and Lab Assistant (1983 – 1984)
Managed lab used for IEEE interface bus course and for graduate and undergraduate courses in microprocessor-based design. Subject-matter expert for 6800 and Z80 microprocessor architectures, programming, and system interfacing.